Smart technology platforms are used in digitally controlled buildings to improve communication, automate service requests, and monitor operations from a central dashboard. For tenants, this entails: Using a tap to quickly report problems, like a broken lightbulb or a malfunctioning elevator.

• Getting updates on repairs in real time.
• Online payment of generator fees or common expenses.
• Avoiding unanswered messages in WhatsApp groups or recurring phone calls.
• Live in a place where they feel informed, heard, and safe.

This strategy results in Increased Efficiency, Accountability, and Decreased Stress for property managers and landlords.
In Lebanon, platforms such as Binayati are leading this change by transforming laborious procedures into smooth digital interactions.

You may think, “But Lebanon isn’t fully digitized yet.” Well…Think again.
Despite ongoing infrastructure difficulties, Lebanese consumers are highly tech-adaptable.
In fact:

• 93% of Lebanese internet users own smartphones.
• Over 80% use mobile banking and digital wallets.
• Tenants across Beirut and Metn have already started rating buildings based on service quality and responsiveness.

This means people expect smart living — even if they’re still dealing with water cuts and generator switches.

“I used to message the concierge 4 times to fix my intercom. Now I log it in Binayati, and it gets done in 48 hours,” says Lara A., a tenant in Furn El Chebbak.

These typical inconveniences in manually managed or unmanaged properties were identified by a 2024 tenant behavior survey conducted across Mount Lebanon and Beirut:

• Delays in addressing pressing problems.
• Uncertainty about who to call for what.
• Ineffective handling of generator expenses.
• Unclean building.
• Absence of information regarding maintenance plans, water outages, etc.

Not only do these problems lead to everyday stress, but they also induce tenants to vacate, raising vacancy rates and landlord expenses.

Digitally friendly landlords stand out in a crowded market with dozens of rental units accessible in every neighborhood.

When a solution like Binayati is put into practice, the following occurs:

• Because they are resolved more quickly, tenant complaints have decreased by 40–60%.
• Tenant retention rises as a result of a more seamless experience.
• Up to 50% less time is spent on administration tasks.
• Digital payment tracking and reminders make cash collecting easier.
• You acquire insightful knowledge on the performance of service providers, the frequency of issues, etc.

In early 2024, a 12-apartment building in Achrafieh implemented Binayati after years of tenant complaints. Within 3 months:

• Response times to issues dropped from 5 days to 48 hours.
• Tenants gave a 4.6/5 rating on building communication.
• The landlord reported zero unpaid common charges (due to automated reminders)

The result? A 100% occupancy rate and several lease renewals without negotiation.

If you’re wondering what tenants truly value in a digital platform, here’s what our data and surveys show:

• Mobile access to all building-related information.
• Real-time issue reporting and tracking.
• Automated generator and maintenance fee calculation.
• Transparent service request status.
• No more chasing the concierge or neighbors for answers
• Quick, trackable communication with the landlord or manager

These features don’t just make life easier — they build trust.

“What if some tenants are not tech-savvy?” is a question you may have.
The user-friendly interface and multilingual features of Binayati excels in this situation. Many senior tenants value:

• SMS notifications (apart from the app)
• Arabic menus that are easy to use
• Assistance from building managers who have received system training

Technology is a bridge, not a barrier. Additionally, it fosters clarity and order in buildings occupied by people of different ages.

Lebanon’s rental market is changing. Landlords cannot afford to remain trapped in manual administration in the face of expanding competition, elevated expectations, and greater tech knowledge.

Tenants are no longer just looking for “a place to stay.”
They’re looking for a place that listens.
And that place is a digitally managed building.

One thing is certain whether you manage multiple buildings or just one: Lebanon’s tenants prefer intelligent, uncomplicated, and responsive structures.

Retention, reputation, and return on investment will all benefit landlords who meet those goals.
Don’t let someone leave because of a malfunctioning elevator or an incorrectly estimated generator cost.

Built for the local market and intended for contemporary renters, Binayati is the most User-Friendly Property and Facility Management Software in Lebanon.
With just a few clicks, you can make your building Smarter, Smoother, and more tenant-friendly by scheduling a FREE Demo at www.binayati.com